Ohana
Matchmaker Training
Your progress will be saved and shared with team leads.
Complete these modules to master the Ohana matchmaking process. You can start with any module, but each one must be completed.
Learn what an intro call is, what makes one great, the script, and how to handle tricky situations. Then prove it by recording a mock intro call.
Master the platform: interactive FAQ, host/guest journeys, payment models, 3x squatters coverage, and Bibi's matchmaker guide.
Learn how to step in when guests or hosts try to share contact info, and how to handle in-person meeting requests.
Learn how to handle off-platform attempts and short stays under 30 days (NYC vs London). Know the rules cold.
Read through each section of the Ohana Sublease Agreement and answer questions on definitions, move-in, cancellation, deposits, and more.
Watch Berlin and Lize's calls, study the guide on relaxed confidence, review key clips, and take the quiz.
Watch Bibi and Angelique's calls, learn the two reasons we're on every call — warm introductions and projecting confidence — and take the quiz.